Privacy and Cookie Policy

Effective Date: September 25, 2023

  1. Introduction

This Privacy Policy outlines the principles and practices followed by NaceCare Solutions [“NaceCare”] to protect the personal information obtained from individuals [“you” or the “Customer”], which it collects, uses, or discloses in the conduct of its operations, including when customers access NaceCare’s application, website, email, and support calls. The Policy also applies to any person providing services on behalf of NaceCare. A copy of this Policy is provided to any customer upon request.

This Privacy Policy applies to NaceCare and its affiliates and subsidiaries.  Personal information may be transferred between NaceCare and its affiliates and subsidiaries for the purpose of provision of services, and may also be transferred in connection with a corporate merger, corporate consolidation, the sale of related assets or a corporate division or any other fundamental corporate change.

NaceCare manages its customers’ personal information in accordance with the provisions of the Personal Information, Protection and Electronic Documents Act [“PIPEDA”] and any other applicable Provincial privacy legislation.

2. Definitions

The following definitions apply to this Privacy Policy:

  • Personal information means information about an identifiable individual, including the individual’s name, home address and phone number, email address, age, sex, marital or family status, an identifying number, financial information, educational history, etc. Personal information does not include the name, title or business address or telephone number of an employee of an organization.
  • Collection means the gathering, acquiring, recording or obtaining of personal information from any source, including any third parties, by any means.
  • Disclosure means making personal information available to a third-party individual or organization other than NaceCare or any of its affiliates or subsidiaries.
  • Use means the treatment, handling, and management of personal information by and within NaceCare.
  • Customer means an individual or organization that obtains or uses, or applies to obtain or use, NaceCare’s products or services. Customer also includes any potential customers.
  • Consent means expressed of implied voluntary agreement with the collection, use and disclosure of personal information for defined purposes.  Consent can be provided directly by the individual or by an authorized representative.  Express consent is unequivocal and can be given orally, electronically, or in writing. Implied consent is consent that can be reasonably inferred from an individual’s action or inaction.

3. Consent

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. By accessing or using NaceCare’s website, products, or services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

Providing NaceCare with Personal Information is always the Customer’s choice. However, the Customer’s decision not to provide certain information may limit NaceCare’s ability to provide the customer with certain products or services. NaceCare will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

A customer may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.  Customers may contact NaceCare for more information regarding the implications of withdrawing consent.

4. Collection of Personal Information

NaceCare only collects personal information that it needs in order to provide services to its customers, including personal information needed to:

  • Open and manage a services account
  • Deliver requested products and services
  • Enroll a customer in a program
  • Contact customers about appointments
  • Follow up with customers to determine satisfaction with products and services
  • When a customers has consented to and opted-in to receive, upcoming events and promotions of interest;
  • Analyze and improve NaceCare products and services; and,
  • Process payments and grant credit.

NaceCare normally collects information directly from its customers through its applications, websites, emails, and support calls. NaceCare collects personal information that the customer voluntarily submits to NaceCare.  Customers may choose to provide certain information to NaceCare when they fill in a form, conduct a search, update or add information to its services account, respond to surveys, post to community forums, participate in promotions, or use other features of NaceCare’s website and applications.

NaceCare may collect the following information from you:

  • Contact information (such as name, email address, phone number and shipping address);
  • Billing and payment information (including credit card or banking details, billing address and payment preferences);
  • Demographic information (such as age, gender, and location);
  • Information you provide when communicating with us (via email, chat, or other channels);
  • Information collected automatically through cookies and similar technologies;
  • Certain technical and routing information from its customers to better administer the services provided by NaceCare, to facilitate the use of applications, websites and related services, and to understand and measure traffic patterns on the applications and website; and,
  • Other information necessary to provide our services as set out above.

NaceCare, on a limited basis may collect information without the knowledge and consent where it is authorized to do so by any governing legislation or authority. However, it is will try whenever reasonably possible to advise customers of such collection.

5. Use of Personal Information

NaceCare uses and discloses customer personal information only for the purposes, for which the information was collected, except as authorized by law.

In general, NaceCare collects, uses, and discloses personal information for the following purposes:

  • Process and fulfill orders, including payment processing;
  • Provide customer support and respond to inquiries;
  • Communicate with customers about orders and account updates;
  • Personalize your shopping experience and tailor our offerings to your purchases and inquiries;
  • Conduct research, analysis, and improving our services.
  • Configure products, deliver some services, save preferences, save necessary account information, and to keep our customers informed about its products;
  • If customers opt-in, NaceCare will use personal information for the marketing of its products and services including receipt of periodic emails, mailings, ads or telephone calls from NaceCare with information on new products and services, important issues, or alerts about service;
  • NaceCare uses aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional services;

6. Disclosure of Personal Information

NaceCare may disclose your personal information to the following parties, as necessary for the purposes described in this Privacy Policy:

  • NaceCare may disclose the information provided by a customer when making a purchase with the appropriate payment processors, financial gateways and credit card companies to authorize credit card payment;
  • NaceCare may disclose personal information to employees, contractors, and service providers insofar as they require the information to fulfill orders including shipping and delivcery, process payment and provide customer support.
  • NaceCare may also disclose a customer’s personal information to third parties where such disclosure is necessary in order for NaceCare to deliver goods, services and information to the customers that the customer has contracted NaceCare to deliver. NaceCare may also disclose customer information to professional advisors and law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or legislation.

NaceCare may also, in accordance with certain legislation including PIPEDA, use or disclose its customers’ personal information without the knowledge or consent of the individuals for limited purposes. Exceptions to the collection, use and disclosure of personal information without the knowledge and consent of the individual are found under Section 7 of PIPEDA.

7. Correcting Personal Information

NaceCare makes every reasonable effort to ensure that customer information is accurate and complete. NaceCare however relies on the customer to notify it of any changes to the customers’ Personal Information that may affect their relationship with NaceCare.

Customers may contact NaceCare to correct any personal information when they discover an error or that their personal information is incomplete. NaceCare will endeavour whenever possible to correct the information in a timely manner. Where an individual successfully demonstrates the inaccuracy or incompleteness of personal information, NaceCare will amend the information as required.  Where appropriate, the amended information will be transmitted to any third parties having access to the information in question.

8. Safeguarding Personal Information:

NaceCare makes every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information. NaceCare only retains customers’ Personal Information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.

NaceCare takes the appropriate technical and organizational measures to adequately protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal information. Such measures include, but are not limited to, physical and IT measures, and organizational measures to:

  1. prevent unauthorized persons from gaining access to personal information processing systems;
  2. prevent personal information processing systems from being used without authorization;
  3. ensure that persons entitled to use personal information processing system gain access only to such personal information as they are entitled to accessing in accordance with their access rights under this privacy policy and any applicable legislation, and that, in the course of processing or use and after storage, personal information cannot be read, copied, modified or deleted without authorization;
  4. ensure that personal information cannot be read, copied, modified or deleted without authorization during electronic transmission, transport or storage on storage media, and that the target entities for any transfer of personal information by means of data transmission facilities can be established and verified;
  5. limit who in the organization has access to personal information, and identify when and by whom information is accessed;
  6. ensure that personal information is protected against accidental destruction or loss.

Appropriate security measures are also used to destroy or dispose of personal information once it is no longer needed by NaceCare.

The technical and organizational measures are subject to technical progress and further development. In this respect NaceCare may implement alternative adequate measures; however, the security level of the defined measures will never be reduced and all changes with be documented. However, please note that no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security of Personal Information. 

9. Notification of Breach

In the event NaceCare becomes aware of any breach of security that results in the accidental, unauthorized or unlawful destruction or unauthorized disclosure of, or access to personal information that creates a real risk of significant harm to the customer, NaceCare shall to the best of its ability, notify the customer of the breach without undue delay.

NaceCare will also notify the Office of the Information and Privacy Commissioner of Canada and/or the applicable provincial Office of the Information and Privacy Commissioner without undue delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.

10. Access to Personal Information

Upon written consent and subject to certain exemptions stipulated by law, individuals shall be given access to their personal information that is within the custody or control of NaceCare.

Upon written request, NaceCare shall inform an individual whether or not NaceCare holds personal information about the requesting individual, indicate the source of this personal information, if available, and make this information available to the requesting individual.  Upon written request, NaceCare will also provide an account of the use that has been made or is being made of this information and an account of the third parties to which the personal information has been disclosed.

NaceCare shall respond to an individual’s request for access within a reasonable time and at minimal or no cost to the requesting individual.  The requested information shall be provided or made readily available in a form that is generally understandable.

If NaceCare refuses access to personal information, in whole or in part, it will provide the reasons for the refusal, unless prohibited by law from doing so.


For more information on NaceCare privacy practices or to make a complaint, contact: The Director of Marketing at [email protected].

Individuals also have recourse to the Office of the Privacy Commissioner of Canada at:


30 Victoria Street

Gatineau, Quebec

K1A 1H3

Toll Free: 1-800-282-1376

Phone: 819-994-5444

Fax: 819-994-5424

TTY: 819-994-6591

A copy of the Personal Information Protection and Electronic Documents Act (PIPEDA) can be found on the website of the Privacy Commissioner of Canada and at the Justice Laws Website at

Our Cookie Policy:

This NaceCare Cookie Policy describes the different types of cookies that are used in connection with the websites owned and controlled by NaceCare and its subsidiaries (collectively “NaceCare”, “we” or “us”).

The NaceCare Privacy Notice applies in addition to this Cookie Policy.

You have the option of setting your cookie preferences upon entering this website. You can consent or reject each category of cookies (except Strictly Necessary Cookies) in the Cookie Settings.

What are cookies and why do we use them?

Cookies are small files that are placed on your device when you visit our website. They are commonly used to make websites work, or work more efficiently, as well as to provide information about your use of the website and display content and advertising that is relevant to you.

We use cookies for a variety of purposes. For example, to enable you to navigate between webpages efficiently, to collect information about the use of our website to ensure it operates properly, and to make your experience more convenient and personalized. If you reject cookies, you may still use our website, but some areas of the site may have limited functionality.

What kind of cookies do we use and how long will they stay on my device?

Where we place cookies on your device, these are called first party cookies. There are also third-party cookies set by third party domains for various purposes.

Some Cookies will stay on your device only for as long as you are accessing our Platform during a single browsing session and so are temporary. These are known as session cookies.

Other Cookies are stored on your device for longer periods to enable our Platform to “remember” you and your preferences. These are known as persistent cookies.

Some of the Cookies we use are strictly necessary for our Platform to operate effectively. Others are not strictly necessary but are used for a variety of purposes which are outlined below.

Information about the types of cookies we use can be found below, and you can change your cookie preferences in the cookie settings popup box.

Strictly Necessary Cookies

These cookies are necessary for essential website functions and help us to make your online experience smoother and cannot be switched off. For example, cookies that are used to help a webpage load quickly. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us collect information about how our website is used, such as the number of visitors and how long those visitors stay for. They help us understand how we can improve our website and make it easier to use. All of the information these cookies collect is aggregated and therefore anonymous.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization, such as remembering choices you have made such as your language or the region you are in. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Targeting Cookies

We use targeting and advertisement cookies to store information about your interests and browsing history on our website. This allows us and our third-party advertising partners to display content relevant to your interests on our website and on other sites. Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

How can I control or change my cookie preferences?

You can set your cookie preferences for our site in the cookie settings popup box.

You may also control cookies by managing your browser settings. Most browsers allow you to control the types of cookies you allow or reject. Find out how to manage cookies on popular browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Opera
  • Apple Safari

If you use a smart phone, you can usually block Cookies in the settings section on your device. You may also be able to visit websites without leaving a history by turning private browsing on. You should visit the support section of the website of your device for more information on how to do this.

Some of the persistent cookies we place on your device will remain there indefinitely by default. If you want to clear these cookies, you can do this in your internet browser:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Opera
  • Apple Safari

What happens if I reject cookies?

If you reject cookies that require your prior consent, we will not use those cookies. If you withdraw previously given consent, we will no longer use those cookies and will delete them.

If you do not allow performance and functional cookies, we will not be able to monitor the performance of our site when you have visited, and some functionality and personalization may not function properly. If you do not allow targeting cookies, you will experience less targeted advertising.

By deleting or blocking cookies through your browser that are strictly necessary for the function of our website, it may not operate correctly, and some areas may not be accessible.

Changes to this Cookie Policy

We will inform you of any changes to this Cookie Policy by posting them on this page.

Contact Us

This Cookie Policy applies in addition to our Privacy Notice, which provides information about how we manage data collected online and how you can exercise your data protection rights. If you have questions or concerns about this Cookie Policy or Privacy notice, you can email us at [email protected].